Mía
What she can do and how to connect her tools
46 guides
Mía analysis and reportsReports contains saved biweekly analyses; on-demand analysis is in the Analysis assistant. Both analysis features require Élite.Mía: how it can help and where to use itChoose dashboard Help, business analysis, owner WhatsApp assistance or customer Mía: each has different tasks and access.Connect or reconnect your WhatsAppManage the connection in WhatsApp and Mía; reconnecting preserves the connection until Meta confirms.Mía is not replying: what to checkFirst check whether all customers or just one are affected; then review location, connection, activation and pauses.Review WhatsApp conversationsThe inbox lets you view conversations and inspect message status.Instagram, Messenger and TelegramMía on these channels uses public business data and new-booking links, with separate connection and automatic-reply controls.Use Acomply ConnectorConnector connects compatible tools to business queries; protect its access credentials.Ask Mía about your businessMía chat handles business questions; Help provides dashboard instructions.Choose chat booking or a booking link for MíaChoose how new bookings are offered; this does not connect or activate WhatsApp by itself.A customer receives duplicate replies alongside MíaCheck WhatsApp Business automation and who is replying before disconnecting Mía.Change Mía’s tone and emojisChoose how Mía writes to your customers: formal, friendly, regional or custom. This does not change the sound of the voice in Help voice mode.Change Mía’s name and welcome messageCustomize how your WhatsApp assistant introduces itself and greets customers. Editing requires Élite assistant customization access.Give Mía correct business and service informationMía answers from saved business data. Correct that data when a price, inclusion, address or schedule is wrong.How clients book through MíaNatural-language chat can create a real appointment after the client chooses an available service, professional and time.Find, move, cancel or confirm an appointment with MíaMía uses the customer’s WhatsApp identity and saved appointments; checking a time does not create another visit.Let Mía assign a professional by availabilityChoose whether a client without a preference selects a professional or just an available time.Pause Mía for one customer and reply yourselfInbox contact pauses and Settings exclusions share one mechanism. Temporary human-reply silence and the whole-location switch are separate.Spam, cooldowns and blocked customersReview automatic abuse blocking separately from exclusions and temporary flood protection.Voice notes, live Help voice and media with MíaWhatsApp voice notes and live voice in Help work differently; photos and files do not grant new booking powers.Approve or reject a recurring request from MíaA customer’s regular-visit request is pending until the owner decides; it is not already a calendar of confirmed visits.Move one recurring appointment or the whole plan with MíaA one-visit change and a permanent plan change have different scope and confirmation steps.Customize the message requesting a review after a visitThe review-request message is separate from Mía’s opening greeting and the notification switch that enables it.Ask Mía and browse its guidesUse Help for instructions and read-only checks. Here Mía guides you; you save changes in the appropriate screen.Ask Mía to check a specific recordSelect the appointment, product or other record you are asking about. The check reads permitted information from the current location without making changes.Talk to Mía: microphone, call and limitsAsk by voice in Help when available. Élite and active access are required; Mía uses the same guides and read-only checks to help you.Rate a Mía answer and ask for supportSave feedback on an answer or prepare a support summary. Opening the summary does not send a message automatically.Link your number to use Mía as an owner on WhatsAppAuthorize your personal number to query and manage the business through WhatsApp. This Élite feature does not activate the customer receptionist when you add a number.Ask Mía about appointments and income through WhatsAppUse your authorized personal number for business queries. Specify a date or period and check the location and data; queries do not make changes.Turn a Mía recommendation into a campaign draftOn Élite, analyze a period and prepare a suggested promotion for review in Marketing. Creating the draft does not send customer messages.Use Looks AI on the customer pageShow customers how to preview a look with a photo. Available with Maestro or Élite for compatible, enabled businesses; it is a simulation, not a booking.Upload nail designs customers can previewAdd a photo and name to your nail designs for the customer-page preview. Requires Looks AI access and a compatible nails experience.Generate and check an AI booking QROn Élite, create a visual version of your location’s QR. Each generation uses its limited allowance; check scanning before printing or sharing.Generate a booking-page background with MíaOn Élite, generate and apply a branded background to the page customers see. It has a separate monthly allowance and does not change the dashboard background.Exclude a contact from Mía and restore repliesStop automatic customer WhatsApp replies for a selected contact in this location. Inbox contact pauses use the same exclusion mechanism.Change an appointment through owner WhatsAppMove a date, time or professional, cancel or mark a no-show and verify the result.Block hours and review affected appointments through WhatsAppA closure and cancelling existing appointments are separate actions.Change services and prices through owner WhatsAppRequest these actions from the Owner assistant on WhatsApp with active Élite and your registered number, in the location receiving the chat. Dashboard Help only explains: we do not execute service or price changes here.Change team, breaks and settings through WhatsAppWhich fields the owner assistant can change and what to review in the dashboard.Look up clients, add notes and manage blocks through WhatsAppCustomer history and notes, with blocks distinct from Mía exclusions.Recurring plans and receipts through owner WhatsAppCreate or stop a plan and issue receipts for completed visits, verifying each result.Pause Mía or disconnect WhatsAppPausing replies keeps the connection; Disconnect removes the saved own-number connection and turns Mía off.Connect your professional Instagram accountIf the channel is available, authorize the correct account and check connection and Mía replies separately.Connect and select your Messenger PageFacebook authorization is followed by selecting and confirming a business Page.Connect your Telegram Business accountVerify the account through the link, grant bot permissions and confirm the proposed identity back in Acomply.Reply yourself on Instagram, Messenger or TelegramA manual reply pauses Mía in that conversation; an uncertain send needs review before another reply.Can Mía query or change all my locations?This Help chat only guides and reads: it does not change prices or records. The separate Owner assistant on WhatsApp requires Élite and your registered number and operates the location receiving that chat; switching browser locations does not reroute it.
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