Mía

Link your number to use Mía as an owner on WhatsApp

Authorize your personal number to query and manage the business through WhatsApp. This Élite feature does not activate the customer receptionist when you add a number.

Step by step

1. Sign in as the owner, check the location and open “Settings” → “WhatsApp & Mía”. Find “Owner assistant on WhatsApp”. On a phone, scroll the tab row and then down to the card. If missing, check Élite access.
2. Click “Link my personal number” and enter your personal number with country code. Use the phone you will write from, not the business or a customer number. That number will gain access to queries and administrative actions; only link one you control.
3. Click “Link my number” and wait for “Number linked to the owner assistant”. Check the card and reload to verify the saved number. Only one personal number can be linked per account; adding it neither connects the business WhatsApp nor activates customer Mía.
4. From that personal WhatsApp, write to the business’s connected WhatsApp. Start with a specific query, such as “what appointments do I have today?”, and compare the answer with the dashboard. A voice note can be transcribed as a query; the WhatsApp reply is text, unlike Talk to Mía in Help.
5. The authorized number belongs to the account, but each business WhatsApp chat operates one location. Check which business or location you are writing to. Do not request all locations at once or assume the dashboard location selector changes the destination of your WhatsApp chat.
6. To change numbers, use the access-removal button beside the current number and wait for “Owner assistant access removed”. Reload and link the replacement. Removal blocks new owner queries from that number; it does not delete prior messages or disable the customer receptionist.
7. If saving or replies fail, check the saved number, that you write from it, the business WhatsApp connection and active Élite access. A paused account or one without Élite cannot perform owner operations in this chat. Check saved state before repeating a request and contact support if you cannot verify it.

Feature availability depends on your plan and permissions.