Mía

Ask Mía to check a specific record

Select the appointment, product or other record you are asking about. The check reads permitted information from the current location without making changes.

Step by step

1. Open Mía in the correct location and explain the issue, for example “this appointment’s reminder did not arrive” or “this product is missing online”. It may first ask for clarification. The record picker appears when an answer needs an identified record; it is not always in the chat toolbar.
2. When offered, click “Choose a record”. For an appointment, search by reference or number, service or professional and add its date if known. For other records, use the name or reference supported by the list. Do not paste the customer’s full phone number.
3. Click “Search records” and review the results. Only current-location records appear, in a limited list. If an appointment is missing, specify its date and search again; also check the location and original record in the dashboard.
4. Select the correct result; this submits your question again with that record selected. On a phone, scroll the list before tapping it. Selecting a record does not edit or cancel it or authorize payments or messages.
5. Read what Mía could establish and what remains unconfirmed. A reminder attempt or saved status does not prove delivery or reading; a schedule check does not confirm a new free slot. If you changed something afterward, ask a new question to check its current state.
6. If you are speaking and Mía requests a record, end the call and use the chat’s picker. If the record or check is unavailable, do not assume it was deleted or failed: check the original screen and contact support with its reference and date, without sensitive data.

Feature availability depends on your plan and permissions.