Mía

Spam, cooldowns and blocked customers

Review automatic abuse blocking separately from exclusions and temporary flood protection.

Step by step

1. Open “Settings” from the sidebar.
2. As owner, select the location and open Settings → WhatsApp & Mía → “Automatic abuse blocking”. Check the current switch and blocked list before changing anything. A customer’s WhatsApp app block is a separate control.
3. When automatic blocking is on, Mía can flag sexual content, repeated harassment or clear spam and stop replying to an actually blocked customer. Off-topic questions alone are redirected to business topics, not treated as abuse. This is not a guarantee against every attack.
4. Turn the switch off if you want to decide customer blocks yourself. It saves on click: wait for confirmation and reload to verify. Turning it off does not automatically remove customers already blocked.
5. Read the blocked customer’s identity and displayed reason. To restore an intentional Acomply block, press “Unblock”, wait for confirmation and check the list. Also review Settings exclusions and WhatsApp blocks; removing one does not remove the others.
6. Many messages in a short time can trigger a temporary contact cooldown even when automatic abuse blocking is off. A large flood can pause Mía for the whole location and alert the owner. These protections are not the monthly notification allowance.
7. After a flood, stop repeated test messages, inspect the alert and global Mía status, then resume only when wanted and safe. If saving or unblocking fails, reload before retrying; if silence continues, check plan, connection, exclusions and pauses or contact support with time and location.

Feature availability depends on your plan and permissions.