Mía

Find, move, cancel or confirm an appointment with Mía

Mía uses the customer’s WhatsApp identity and saved appointments; checking a time does not create another visit.

Step by step

1. Open “Settings” from the sidebar.
2. Check the business/location and write from the WhatsApp identity used for the appointment. In Spanish the client can ask “¿A qué hora es mi cita?”. A phone number typed into a message does not prove ownership of another person’s appointment.
3. Identify the exact appointment by date, time, service or professional. If several could match, answer Mía’s clarification before requesting a change. If not found, review whether it was booked through the web or another number; ask the owner to verify the saved record.
4. To move it, state which appointment and the new day or time. Mía checks availability and preserves fields you did not ask to change. A request to cancel and replace that same visit can be handled as one move; a failed move leaves the original unchanged.
5. To cancel, clearly name the visit. Saved cancellation rules may block a late request or later new bookings after repeated cancellations; they do not impose an automatic monetary fine. If blocked and help is needed, request owner contact rather than assuming it was cancelled.
6. Attendance confirmation means saying you will attend an existing upcoming appointment, such as “Confirmo mi cita”. It does not create a new booking or mark the service completed. A cancelled or no-show appointment cannot be reactivated merely by confirming it.
7. In effective link mode, Mía can look up, cancel or confirm existing appointments but cannot move them in chat. Public website or social chat has no private appointment tools; follow the real booking page and sign in where required.
8. Wait for the action result, then check Calendar or History in the correct location. If uncertain, keep the original record and contact support with the appointment and requested change; message acceptance or delivery alone does not prove the appointment changed.

Feature availability depends on your plan and permissions.