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Change an appointment through owner WhatsApp
Move a date, time or professional, cancel or mark a no-show and verify the result.
Step by step
- From your linked personal number, write to the connected WhatsApp of the correct location. Active Élite access is required. This assistant can make changes; check the location and record before requesting an action.
- First request the day’s list and distinguish appointments by customer, service, professional, date and time. To move one, identify the exact visit and new date, time or professional. The system checks availability and hours; a proposal alone does not change it.
- To cancel, identify an active appointment and request cancellation explicitly. Owner access does not use the customer’s cancellation cutoff. Do not use this route to correct completed visits or their accounting: review History. WhatsApp no-show marking only works for scheduled status; use the dashboard for other states.
- Check the saved appointment and customer notice separately. Moving or cancelling may attempt a real WhatsApp; a saved action does not prove delivery or reading. This route does not create a new individual appointment or mark services completed. Create visits through the dashboard or customer booking flow.
- Reopen the record in the dashboard and check each saved value. After a missing reply or error, inspect state before repeating: a missing reply does not mean the change failed. Contact support if the outcome remains uncertain.
Feature availability depends on your plan and permissions.