Plan & account
Subscription, top-ups, password and access
21 guides
Password and account deletionPlan and account contains security and business deletion; deletion requires verifying the exact name.Plan, renewal and plan changesAccount plan and payment provider determine the options shown.Usage, balance and top-upsDistinguish the account’s included allowance from location packs before buying or looking up a payment.Acomply payment historyReview subscription and pack payments, their status and available receipts here.Referrals and rewardsReferrals shows progress for invited businesses; Challenges shows tasks and available rewards.Check usage before buying a top-upOnly included monthly WhatsApp and AI Look allowances form the shared account pool. Purchased packs belong to their location and are not pooled. Check the two balances separately before paying.I paid but my subscription or top-up is still pendingIf charged or the charge is uncertain, do not use Buy, Complete payment / Resume payment or Cancel. Distinguish plan renewal from a WhatsApp/Look credit top-up; review the exact payment and application. Subscription restore does not prove pack credit. Keep the receipt for support.Renew or pay the plan with WompiCheck plan, amount and existing payment before another renewal.Change a web plan and review its quoteA quote does not change the plan; confirm amount/date before the real action.Save or remove the automatic-renewal cardSaving a card, renewing and cancelling subscription are different actions.Manage a Stripe web subscriptionUse the shown provider; portal management differs from Acomply plan changes.Purchase or restore the plan in the appRestore purchases is for the Apple/Google subscription, not for checking or recovering consumable pack credits. If charged for WhatsApp/Look without credits, review that purchase in its location and contact support; do not pay again.Buy, resume or cancel a pending packIf charged or the charge is uncertain, do not use Buy, Complete payment / Resume payment or Cancel: review that purchase and contact support. Complete payment / Resume payment only resumes an abandoned web payment you verified remains unpaid; it does not check credits.Review and pay a Meta usage chargeThis charge differs from Acomply notification balance.Share referrals and check an earned monthInvitation, earned reward and applied credit are different states.Complete a challenge and claim message creditsProgress is not credited balance until a confirmed claim.Change your account passwordChange your own password; never send passwords to Help/support.Request account deletion and review cancellationThis destructive action differs from unpublishing or archiving a location.Check why a challenge is not progressingBooking, follower and receipt goals are not lifetime totals; check what counts before claiming.Recover access to a paused accountThe renewal screen keeps payment history and payment management available.Subscription could not be checkedAn unavailable status does not mean you need to pay again.
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