Mía
Voice notes, live Help voice and media with Mía
WhatsApp voice notes and live voice in Help work differently; photos and files do not grant new booking powers.
Step by step
- Open “Settings” from the sidebar.
- For customer WhatsApp, first check that Mía is connected and enabled. A client may send a recorded voice note instead of typing; it is transcribed and handled by the same appointment rules, with a text reply. This does not enable phone calls.
- Current customer WhatsApp replies and the transcription hint are Spanish. Speak clearly and include the actual service, date and request. If Mía cannot hear the note, repeat it clearly or write the details; do not assume an appointment saved from an empty or failed transcript.
- Live conversation belongs to the owner’s Help voice mode, when Élite access, activation and allowance are available. Use its voice button and microphone permission; end the session with its stop control. It provides Help guidance, not customer call reception or a configurable voice picker.
- In Settings → WhatsApp & Mía find “Ignore images and files”. Turning it on declines photos and files while text and voice notes remain usable. The switch saves immediately; wait for confirmation, reload and check it.
- Turning that switch off does not make documents, videos or stickers readable. Current WhatsApp look-image generation is disabled; do not expect a selfie simulation or send a screenshot as proof of an appointment. Website Looks AI has its own availability and controls.
- After an uncertain voice request, verify the saved appointment before repeating a booking action. For a media-setting error, reload and check persistence; for repeated voice failures use text and contact support with the location and displayed notice, without sharing sensitive files.
Feature availability depends on your plan and permissions.