Mía

Review WhatsApp conversations

The inbox lets you view conversations and inspect message status.

Step by step

1. Open “Messages” from the sidebar.
2. Check the active location and open “Messages”. Your account may show the usual inbox or the workspace with multiple channels, depending on availability.
3. Search by name or phone. Conversations needing attention are grouped at the top. If your workspace offers filters, use All or Needs attention; return to All if a conversation seems missing. On mobile, use Back to return to the list.
4. Select the conversation and read the latest messages before replying. For a booking issue, also check the saved appointment: message status does not prove an appointment was created or cancelled.
5. Distinguish Customer, Mía and You bubbles. Mía action indicators help locate a booking, confirmation, change, cancellation or human-help request; check the actual record before repeating that action.
6. Use Pause or Resume when the conversation offers that control and you intend to change its automatic replies. The manual composer depends on actual availability: a Coming soon notice means replies cannot be sent here; handle them in WhatsApp Business. If enabled, review text and recipient before Send.
7. Respect the WhatsApp service-window notice. Free-form messages may be unavailable outside that window; do not change wording or repeat attempts to bypass the warning.
8. If sending fails or the result is uncertain, check the WhatsApp conversation and recorded outcome before retrying. Accepted, delivered and read are different states; contact support if the outcome cannot be confirmed.

Feature availability depends on your plan and permissions.