Mía

Approve or reject a recurring request from Mía

A customer’s regular-visit request is pending until the owner decides; it is not already a calendar of confirmed visits.

Step by step

1. Open “Home” from the sidebar.
2. Customer Mía must be available in chat booking mode. The client specifies service, eligible professional, weekday, time and weekly, two-week or four-week cadence. Mía records the request; it does not book each occurrence before approval.
3. As owner, check the active location and open “Home”. Find “Recurring plan requests” and verify customer, service, professional, weekday, time and frequency. The card is absent when there are no pending requests.
4. Before approving, inspect hours, closures and calendar conflicts. Press “Approve” only for the intended request: that button applies approval directly, with no separate Save. It activates the plan and prepares appointments in the rolling eight-week window; conflicting dates may be skipped.
5. To decline this pending request, press “Reject”. That decision is saved immediately. Approval or rejection may attempt a real WhatsApp notice to the client; dashboard success does not prove the notice was delivered or read.
6. After approval, open the customer’s recurring plan and Calendar in the same location. Check active status and actual generated dates. A saved approval can exist even if appointment generation or the notification failed; confirm the calendar before promising visits.
7. If an error appears or the card disappears unexpectedly, reload and inspect the plan before clicking again or creating a duplicate. Already-approved and rejected requests are different states. For a correction, manage the existing plan; contact support if generated dates or notice outcomes are unclear.

Feature availability depends on your plan and permissions.