Mía

Mía is not replying: what to check

First check whether all customers or just one are affected; then review location, connection, activation and pauses.

Step by step

1. Open “Settings” from the sidebar.
2. If nobody receives replies, confirm the active location, current Maestro or Élite subscription and “WhatsApp & Mía”. Read the displayed connected or shared number: another location can explain the difference. Do not disconnect as a test.
3. If a number, service, professional, hours or location requirement appears, follow the setup offered for that location. Complete the safety review when shown. If readiness could not be checked, use the offered retry; an unknown state does not mean Mía is active.
4. If Mía is paused and you want automatic replies, enable her and wait for the result. Reopen or refresh to check “Mía is replying” or “Mía is paused” and any warning. A saved setting needs current requirements to be live; after an error do not keep toggling. This control affects the location’s customers; the owner assistant has separate access.
5. If only one customer is affected, check excluded contacts, blocked customers and that conversation’s pause in “Messages”. Resume there can leave a phone entry in Settings: check both views. Remove only the restriction you intend and verify the result. Exclusion does not recall prepared or queued replies; unblocking in Acomply does not unblock in WhatsApp Business.
6. If you just replied from WhatsApp Business on your phone, Mía may stay silent for 5 minutes in that conversation. WhatsApp Web and linked devices do not guarantee that pause. If you want to keep handling it yourself, use the explicit contact pause when available.
7. If a reply is recorded but the customer cannot see it, compare the latest incoming message and replies in Messages and check any saved appointment. Do not repeat a send or recreate a booking with an uncertain outcome. Help’s connection check, when offered, only reads your number’s state at Meta: it does not reconnect, send or prove delivery.
8. If it persists, give Help or support the location, whether all customers or one are affected, the time and the visible warning, without credentials. Dashboard Help guides you and reads permitted data; it does not change the business or send for you.

Feature availability depends on your plan and permissions.