Mía

A customer receives duplicate replies alongside Mía

Check WhatsApp Business automation and who is replying before disconnecting Mía.

Where do you use Acomply?

Step by step

Open “Settings” from the sidebar.
In “Messages”, identify the duplicate texts and time. Distinguish a Mía reply, human reply and WhatsApp Business greeting or away message.
In WhatsApp Business, open Settings on iPhone or ⋮ on Android, then Business tools. Turn off greeting and away messages when Mía should handle those replies.
When replying manually from your phone, Mía’s pause depends on the WhatsApp Business echo being received. WhatsApp Web and linked devices do not guarantee that pause. Avoid simultaneous replies by several people.
After changing automation, check a new controlled conversation and who sent each text. If it persists, contact support with times and relevant messages; reconnecting alone does not remove phone automation.

Feature availability depends on your plan and permissions.