Mía
Rate a Mía answer and ask for support
Save feedback on an answer or prepare a support summary. Opening the summary does not send a message automatically.
Step by step
- Below a Mía answer, use thumbs up if it helped or thumbs down if you need more help. Some greetings or clarifications omit this option. Feedback belongs to that answer and the current location; it does not change business records.
- Wait for “Thanks for your feedback”. If saving fails, feedback is unconfirmed; try again when possible. Thumbs down leaves the topic for review, but does not open a human chat or automatically regenerate the answer.
- To contact support, click “Contact support” below the question or in an answer offering it. “Summary for support” opens, prepared from your latest question and checks.
- Read and edit the summary. Add the relevant screen, date and reference, and remove passwords, payment information, customer phone numbers and clinical details. On a phone, scroll through the summary to review all its text before continuing.
- Click “Open WhatsApp”. WhatsApp opens with prepared text; check the recipient and press Send in WhatsApp when ready. Until you send it, this link has not submitted a request. If WhatsApp does not open, copy the summary and use the dashboard’s support contact.
- “Clear chat” clears the visible conversation and draft; it does not withdraw saved feedback or a WhatsApp message already sent. Ask a new question or send the reviewed summary for further help. Thumbs down does not guarantee an immediate support reply.
Feature availability depends on your plan and permissions.