Mía

Mía: how it can help and where to use it

Choose dashboard Help, business analysis, owner WhatsApp assistance or customer Mía: each has different tasks and access.

Step by step

1. Start with your task and active location. “How do I set working hours?” belongs in Help; “How did my income perform?” belongs in analysis; managing from your phone belongs with owner assistance; serving someone booking belongs with customer Mía.
2. Dashboard Help offers guides and, when enabled for your account, text questions for owners on all plans. It can explain steps and read permitted information. It does not save services, create appointments, charge payments or send campaigns; make those changes in their screens.
3. If Help is absent, it may not be enabled for your account. Public /help lets you read guides without signing in, in Spanish, English and Portuguese; it has no AI chat. Do not assume live voice or tools that apply service changes are enabled: use the options available in your account.
4. For figures, open Analysis assistant and specify the period and, if needed, professional or service. Owner query chat is read-only and available on all plans. It analyzes the active location, without automatically combining other locations. On-demand analysis and saved Reports require Élite.
5. Owner WhatsApp assistance is a separate Élite feature. Register your personal number in the relevant Settings section; the account and location must permit access. It has administrative tools: review the request and saved result. Linking your number does not activate customer Mía.
6. Customer Mía on WhatsApp requires Maestro or Élite, connection and activation. Depending on the configured mode, it directs customers to a booking link or helps in chat. In chat it can check services and availability, book and manage eligible appointments. Connecting WhatsApp alone does not enable automatic replies.
7. Keep that location’s services, descriptions, prices and hours accurate so customer Mía has the right information. If a booking or change is uncertain, check the saved record. A proposal, draft or incomplete reply does not confirm an action; do not repeat an uncertain change without checking.
8. Use the feature’s specific guide to check requirements and limits. Changing Help’s language does not by itself change WhatsApp behavior. If a tool is missing or gives incorrect information, contact support with the location, screen and task, without passwords or customer data.

Feature availability depends on your plan and permissions.