Mía
Look up clients, add notes and manage blocks through WhatsApp
Customer history and notes, with blocks distinct from Mía exclusions.
Step by step
- From your linked personal number, write to the connected WhatsApp of the correct location. Active Élite access is required. This assistant can make changes; check the location and record before requesting an action.
- Ask to find a client by name or known reference. Search returns a limited list: identify the exact person before requesting history or an action. History shows recent visits, notes and reviews; it is not a clinical record or a complete payment statement.
- For a note, identify the client and exact wording. The assistant appends a dated note; it does not replace or delete earlier notes. Use practical service information and check Clients afterward. Do not send clinical information, passwords or card details to chat.
- To block or unblock, identify the exact international number and reason. This is Acomply’s customer block, separate from Excluded contacts and WhatsApp blocking. Unblocking also resets the cancellation count; it does not remove exclusions or replay ignored messages. Review Clients and the other controls before expecting a new reply.
- Reopen the record in the dashboard and check each saved value. After a missing reply or error, inspect state before repeating: a missing reply does not mean the change failed. Contact support if the outcome remains uncertain.
Feature availability depends on your plan and permissions.