Mía

Reply yourself on Instagram, Messenger or Telegram

A manual reply pauses Mía in that conversation; an uncertain send needs review before another reply.

Step by step

1. Open “Settings” from the sidebar.
2. As owner, open the available channel’s conversations from its card in Settings → Identity. Instagram may also appear in Messages depending on the account. Check location and channel before selecting the conversation.
3. Read recent messages and distinguish Customer, Team and Mía. Review pause or review notices. If the conversation concerns an appointment, check the saved record before promising a booking or change.
4. Pause the conversation when that button is offered. If Your reply is enabled, write up to 2,000 characters and check the recipient. Sending your reply pauses Mía for that conversation; it does not turn the entire channel off.
5. If the notice asks the customer to write again to open the 24-hour reply window, respect it. If reconnection is required, review that connection. Do not change the text or enable another channel to bypass the reply restriction.
6. Choose Send reply and wait for the result. Accepted, delivered and read are distinct states: rely only on the evidence the inbox displays. Telegram provides send acceptance, without delivery or read confirmation.
7. If the send could not be confirmed, the draft may be cleared and the conversation may require review. Read the conversation again and check messages in the channel app. Use I reviewed the messages only after doing so and once enabled; acknowledging review sends nothing and does not prove delivery.
8. Resume Mía after reviewing the last exchange and notices, when the channel allows it. Mía will answer new messages; resuming does not repeat earlier sends. If the outcome remains unclear, contact support with channel, location, time and notice.

Feature availability depends on your plan and permissions.