Plan & account

Purchase or restore the plan in the app

Restore purchases is for the Apple/Google subscription, not for checking or recovering consumable pack credits. If charged for WhatsApp/Look without credits, review that purchase in its location and contact support; do not pay again.

Step by step

1. Open “Plan & top-ups” from the sidebar.
2. First identify the product: this guide is for the subscription plan. A WhatsApp/Look top-up is consumable; Restore purchases does not check its payment or prove applied credits. For a charged pack, review its Usage & packs history and contact support. As owner, open Plans in the official iOS/Android app and correct account. Use its store options; the browser page cannot restore an app purchase.
3. Review store plan name, price/currency and renewal. If price or product is unavailable, do not assume the web catalog amount.
4. Purchase opens real Apple/Google confirmation. Accept only the intended plan; cancelling the store sheet is not payment completion. Multiple locations can restrict downgrades.
5. After purchase wait for verification and check state. If Confirming remains, retain receipt and check payment before another purchase; store success or already-open access does not prove this purchase. Check the chosen plan, validity and applied receipt.
6. If already purchased, use Restore purchases with the same store account. Wait for checking; it may find no active subscription. Restore neither buys another plan nor guarantees consumable-pack recovery.
7. Manage cancellation/renewal through Apple/Google options for that purchase. If access cannot be verified, use support with receipt/account/notice; do not switch providers as a check.

Feature availability depends on your plan and permissions.