Plan & account

Usage, balance and top-ups

Distinguish the account’s included allowance from location packs before buying or looking up a payment.

Step by step

1. Open “Plan & top-ups” from the sidebar.
2. As owner, check the active location in the switcher and open Usage & packs. After switching, wait for the page to reload and confirm its name before reading balance or buying. A failed-switch notice does not confirm another location was selected.
3. With several locations you still use one account, one plan and one subscription bill. The billing location holds that plan; selecting another location does not create another subscription or require another signup. Renewing the plan and buying a pack are separate operations.
4. The included monthly WhatsApp and Look AI allowance is shared across the account’s locations. It is not multiplied by the number of locations. Notifications or generations from another location can use that same included balance; it is not reserved exclusively for the open location.
5. Purchased packs belong to the location selected when the purchase starts and are used there after the included allowance runs out. Check monthly allowance and pack credits separately: zero monthly allowance does not mean zero pack credits. Switching locations does not move credits, and this screen has no button for redistributing them.
6. Acomply’s WhatsApp balance meters automated customer notifications. Mía and manual replies do not spend it. A Meta usage meter is separate, and Look AI has its own resource. Check location, resource, quantity, price and provider before authorizing a purchase.
7. If you paid in another location, return to the location used for that purchase and check its pack history and the specific purchase. Keep its reference, receipt, resource and amount. An active plan or a balance increase from another cause does not confirm that payment; do not buy another pack to locate it.
8. In the app, finish the purchase or restore attempt before changing accounts or locations. Restoring a subscription does not move consumable packs between locations or prove that a specific pack was credited. Check the receipt and saved purchase; if confirmation is missing, keep the outcome pending and contact support.
9. Review a pending purchase through its existing row; follow the buy, resume or cancel guide for the offered options. If you were charged or saving is uncertain, do not repeat payment or cancel as a test. Viewing usage does not buy resources, refund money or resend failed messages.

Feature availability depends on your plan and permissions.