Plan & account

Subscription could not be checked

An unavailable status does not mean you need to pay again.

Step by step

1. Check the device’s internet connection and read the notice. An unavailable subscription status does not prove the plan expired or that another payment is needed.
2. Press “Try again” and wait for the result. If access returns, verify the account and location before continuing work.
3. If it still cannot be checked, open support in Help with the notice, time and device. Provide the reference for any recent payment; do not repeat payments or operations while status remains uncertain.

Feature availability depends on your plan and permissions.