Plan & account

Check why a challenge is not progressing

Booking, follower and receipt goals are not lifetime totals; check what counts before claiming.

Step by step

1. Open “Challenges” from the sidebar.
2. As owner, open Challenges in the correct location. Read the card’s target, progress and reward. In progress, Claim reward and Challenge completed are different stages; reaching the target does not yet credit messages.
3. For setup tasks, open each link and check the missing saved information. These tasks use existing settings and records. Get your first booking counts a non-cancelled appointment; it differs from completed-booking goals. Add your first customer checks that a customer exists.
4. Volume goals subtract this location’s program starting count. Earlier bookings, followers or receipts can therefore appear elsewhere without increasing this progress. Booking goals count only appointments marked Completed; scheduled, cancelled and no-show appointments do not increase that counter.
5. Followers counts customers following this location on its public page, not Instagram or other social followers. It can decrease when they unfollow. The Invoices goal uses created internal receipt records; voiding a receipt retains its record. These are not DIAN electronic invoices.
6. Reopen Challenges after saving real changes. Progress is read again and the available reward depends on the plan; use the displayed quantity rather than assuming a fixed prize. Do not duplicate appointments, customers, followers or receipts to complete a goal.
7. If the location is locked or the subscription cannot be checked, follow the recovery or support notice. Seeing a card does not guarantee permission to claim; do not switch locations or change records to bypass a lock.
8. If you already pressed Claim reward and confirmation is missing, reopen the card and Usage & packs in this location. Credit may have been applied even if the notice failed. Check state and balance before repeating; if still uncertain, contact support with the challenge and attempt time. Do not delete or recreate records to reset progress.

Feature availability depends on your plan and permissions.