Plan & account
Subscription, top-ups, password and access
21 guides
Usage, balance and top-upsDistinguish the account’s included allowance from location packs before buying or looking up a payment.Acomply payment historyReview subscription and pack payments, their status and available receipts here.Check usage before buying a top-upOnly included monthly WhatsApp and AI Look allowances form the shared account pool. Purchased packs belong to their location and are not pooled. Check the two balances separately before paying.I paid but my subscription or top-up is still pendingIf charged or the charge is uncertain, do not use Buy, Complete payment / Resume payment or Cancel. Distinguish plan renewal from a WhatsApp/Look credit top-up; review the exact payment and application. Subscription restore does not prove pack credit. Keep the receipt for support.Buy, resume or cancel a pending packIf charged or the charge is uncertain, do not use Buy, Complete payment / Resume payment or Cancel: review that purchase and contact support. Complete payment / Resume payment only resumes an abandoned web payment you verified remains unpaid; it does not check credits.Review and pay a Meta usage chargeThis charge differs from Acomply notification balance.
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