Plan & account

Recover access to a paused account

The renewal screen keeps payment history and payment management available.

Step by step

1. Read whether the screen reports expiry or suspension. For a suspended account, contact support: checking or paying does not confirm the suspension has been removed.
2. To review an existing payment, open “Payment history and receipts” when available. In a browser, “Manage payment method” depends on the provider. In the native app, follow the displayed store options.
3. If renewal is needed and no charge is pending, review the plan, amount and provider before confirming. If already paid, use “I paid · check status” and wait for updated status; do not start another payment solely because the screen did not change.
4. If access does not recover, open support in Help and provide the reference, provider, payment time and displayed notice. Keep the receipt; do not share passwords or full card details.

Feature availability depends on your plan and permissions.