Plan & account

I paid but my subscription or top-up is still pending

If charged or the charge is uncertain, do not use Buy, Complete payment / Resume payment or Cancel. Distinguish plan renewal from a WhatsApp/Look credit top-up; review the exact payment and application. Subscription restore does not prove pack credit. Keep the receipt for support.

Step by step

1. Open “Billing” from the sidebar.
2. First distinguish plan renewal from a consumable WhatsApp or Look credit top-up: the pack belongs to its purchase location and subscription restore does not confirm those credits. If the bank or store charged you, or the charge outcome is unknown, stop payment attempts: do not use Buy, Complete payment / Resume payment or Cancel as a check. Complete payment / Resume payment returns to payment; it does not check application. Identify renewal or top-up, provider, reference, amount and currency; keep the receipt. Pending status can coexist with a charge.
3. Wait for the result screen’s check. In “Billing”, review the existing payment; for a top-up, open “Usage & packs” history in that purchase’s location and read it again. Pending or a timeout means neither rejection nor permission to return to checkout; contact support if application cannot be confirmed.
4. For renewal, check subscription status and date; on the recovery screen use “I paid · check status”. For a top-up, check the resource and balance in “Usage & packs”: an approved charge alone does not prove balance was applied.
5. For an App Store or Google Play subscription, review that purchase and use Restore purchases when offered in the app to check the subscription. Restore does not prove top-up credits were applied. Review the existing purchase’s status; do not open another purchase or return to checkout as a check.
6. If charged without the correct outcome, contact support with reference, provider, time, amount and the notice. Do not repeat payment while the existing one is reviewed, and do not share full card details.

Feature availability depends on your plan and permissions.