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Plan & account

Save or remove the automatic-renewal card

Saving a card, renewing and cancelling subscription are different actions.

Step by step

  1. Open “Plan & top-ups” from the sidebar.
  2. As owner, open Plan and account or How to pay in the browser. Use this Wompi card only when offered; Stripe/store subscriptions use their provider.
  3. Open Add card and enter number, expiry, CVC and holder in the payment form. Check the account; do not paste card data into Help or WhatsApp.
  4. Press Save and wait. Verify brand/last digits and enabled automatic renewal. Saving a card does not prove a pending renewal was charged.
  5. To remove it, use Remove and wait for confirmation. Reload and check it is no longer enabled; removal does not refund payment or cancel an initiated charge.
  6. If save/remove fails, inspect state before retrying. For uncertain charges use reference/history and support, not another card or payment as a test.

Feature availability depends on your plan and permissions.

Need a hand?

Find guidance in our articles or contact our team.

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