Customers

Follow or unfollow a business

Customers manage following through their own public account; the immediate state may be provisional.

Step by step

1. As owner, check the location and share its public booking link from Settings → Business → For your customers to book. Follow is on the business page and does not require the Élite shop. The team sign-in link is a different link.
2. The customer opens the correct business and presses Follow or the heart. If the account flow opens, they sign into their own customer account, then return and check whether they need to press Follow again. An owner session does not authorize following for another customer; do not request or use their passwords or codes.
3. Wait for the attempt to finish and reopen that location’s page. Check Following or the filled heart. The button and count change before the response and may revert; that immediate change does not prove saving. The total can also change because of other customers.
4. To unfollow, the customer presses Following or the filled heart once. There is no separate Save button. Wait and reopen to check Follow or the empty heart; do not tap repeatedly while waiting because this is a toggle.
5. If the page is unpublished, the business is paused or the outcome is uncertain, check again before toggling. A restriction can block new follows; ask support if the state cannot be checked. Do not create another account to bypass a notice or assume an error undid a saved follow.
6. Following belongs to the customer and that location. It does not book an appointment, post a review, refer another business or follow Instagram or other social profiles. It can affect the owner’s follower challenges, but does not confirm sent messages or credited rewards.

Feature availability depends on your plan and permissions.