Customers

Customer blocking and marketing permission

The customer profile shows blocking and consent; review each before changing it.

Where do you use Acomply?

Step by step

Open “Clients” from the sidebar.
As owner, open the customer profile and verify identity. Check whether it is blocked and read the displayed reason. Acomply blocking and blocking a contact in WhatsApp are separate controls.
To block, select the block button and add a reason if appropriate; to unblock, select unblock and read the confirmation. Wait for the result and check the profile notice.
In the WhatsApp promotions section check whether permission is granted, absent or withdrawn. Record it only with the customer’s authorization. A booking or a provided phone number does not imply permission for promotions.
Use the button to grant or withdraw permission and verify the updated state. Respect STOP and withdrawal; grant again only if requested by the customer. If saving fails, reload the profile before claiming it changed.

Feature availability depends on your plan and permissions.