Your business

I cannot find a feature or button

Check the menu, role, location, plan and availability before concluding that something is broken.

Step by step

1. Identify the task and screen named in the guide. On desktop, expand the sidebar to see labels; on a phone, open More in the bottom bar. A different layout does not mean a feature is missing.
2. Check which account you signed in with. Owners and collaborators see different options: a collaborator cannot gain Settings, Services or other owner tools by opening a link. Ask the owner to review the task from their own account without sharing passwords.
3. Verify the active location name. Catalog, hours and connections may differ at another location. If you see read-only mode or an access restriction, follow that notice; preserve unsaved edits before switching locations.
4. As the owner, check the plan and subscription status in Billing. Some features depend on Esencial, Maestro or Élite; others also need setup or activation. Do not buy a plan change solely because a button is absent: confirm the applicable requirement first.
5. Distinguish desktop browser, phone browser and installed app. Menus, device permissions and purchase options can differ. Select that device in the guide; installing the app does not grant owner permissions or change the plan.
6. Some tools are enabled gradually by account. A public guide or plan capability does not establish that they are active for you. Dashboard Help may not appear yet; do not look for hidden voice or automatic service-editing controls as though they were enabled.
7. If an expected option is still missing, preserve edits and reload the page once. If it persists, contact support with the task, screen, role, location, plan and device. Include only a screenshot with private data removed so support can check the specific availability.

Feature availability depends on your plan and permissions.