Your business

Set cancellation deadlines and consequences

The deadline, friendly nudge and new-booking block are separate rules, not an automatic fine.

Where do you use Acomply?

Step by step

Open “Settings” from the sidebar.
As owner, open Business → Bookings and cancellations → Edit in the correct location. Review the current policy first.
Set minimum hours before cancellation or rescheduling. Zero allows customer changes before the appointment starts; a larger value requires that notice.
Distinguish the cancellation count for a friendly nudge from the count that blocks new bookings. Zero disables that consequence. A block lasts until owner removal and does not charge money.
Press Save and reopen to verify each field, including after partial failure. Policy edits do not cancel appointments or replace the Block customer control.
To check the information, ask about the policy without requesting cancellation. For an appointment error, inspect its record and support before repeating the action.

Feature availability depends on your plan and permissions.