Calendar & appointments

Change or cancel an appointment

Open the correct appointment in the calendar and check its status before changing it.

Where do you use Acomply?

Step by step

Open “Calendar” from the sidebar.
Select date and professional in Calendar and open the appointment. Check customer, service, time and status; do not identify a record by name alone. For a completed appointment, use service correction rather than rescheduling.
For a pending appointment, change only what is needed and save. A date/time-only change preserves agreed pricing; changing the service can update price and commission. Changing the customer sends a confirmation to the new person and a cancellation to the previous one.
To cancel, select “Cancel Appointment” and confirm after reading the warning. Cancellation differs from deletion: the record remains cancelled and the system processes the customer notice when applicable.
Wait for confirmation and reopen the appointment to check date/time or status. If a conflict, issued receipt or error appears, follow the warning and check the record before retrying. A save confirmation does not prove WhatsApp delivery.

Feature availability depends on your plan and permissions.