Calendar & appointments

No appointment times appear: what to check

Check the exact location, date, service and professional; an empty screen or reopening time does not confirm availability.

Step by step

1. Open “Calendar” from the sidebar.
2. First identify where the time is missing: Calendar, New appointment, the public page or Mía. Confirm location, date, timezone, service and professional. If you see loading or an error, wait or read again; a failed lookup does not mean the agenda is full.
3. If the professional or service is missing in public booking or Mía, check that both are active and that the professional is assigned that service. A pending assignment or empty selection does not allow every service. Manual owner appointments have different rules and do not prove that pair is enabled for customers.
4. If options appear but that time does not, open Hours and check the professional’s day and every shift, including breaks. In Services check duration and in the profile check custom durations; business duration rules can also apply. The whole service must fit before the shift ends, not just its start time.
5. In Calendar inspect existing appointments, full-day closures and hourly blocks for that period and professional. Do not remove an appointment or block just to expose a time. An announced reopening indicates working time, not a free slot; a closure does not automatically cancel existing appointments.
6. If the date is outside the allowed range or the customer cannot finish booking, open Settings → Business and review advance-booking days and daily and active appointment limits per customer. Check the customer’s existing appointments before changing limits. A visible time does not guarantee every validation will pass on save.
7. After correcting a setting that is actually wrong, save on that screen and reopen it to verify the value. Check the same combination again in the affected flow without confirming a test booking. If it fails again, keep the error message rather than repeatedly saving.
8. If it is still missing, give Help the screen, location, date, service, professional and warning. Help can review settings or a selected existing appointment; it does not confirm a requested time is free or create or move appointments from this chat.

Feature availability depends on your plan and permissions.