Calendar & appointments

How customers find, move or cancel their booking

Where do you use Acomply?

Step by step

The customer opens the business booking link and My account/My bookings; on a phone this may be in the menu. Customer identity is separate from owner login. Use the account used for booking; an old link may require fresh sign-in.
Under bookings check Current or History and open the correct record. Verify business, professional, service, date and time before Reschedule or Cancel. Finalized history is read-only.
Rescheduling retains the booked professional and service and chooses an available future date/time. Review and confirm; it is not a second booking. A locked location, occupied time or cancellation cutoff may prevent it.
For cancellation press Cancel and read the confirmation. Rules use the business time zone; a zero-hour cutoff does not allow cancelling a booking already started. Missing or rejected controls require contacting the business.
Then reload My bookings and check the new time or cancelled status before retrying. A waiting screen or missing message does not establish failure; cancellation alone is not evidence of a bank refund.

Feature availability depends on your plan and permissions.