Team & working hours
Custom durations by professional
Duration rules and per-professional overrides are separate Business controls.
Step by step
- Open “Settings” from the sidebar.
- As owner, in Settings → Business review general duration rules and the per-professional duration switch. They are separate controls: a general rule and an individual override can affect the same service.
- For an individual override open Team→professional→Edit. In Durations enter whole minutes from 10 to 480 per service; blank removes the override and restores the general calculation. A collaborator can edit their own permitted durations.
- Use Save in Durations and wait for confirmation; it saves separately from the profile. Check returned values and reopen: the server normalizes minutes to the allowed range. A loading failure is not evidence that no services exist.
- With the switch enabled, the individual override has priority; without one, general rules and then the service duration apply. Turning the switch off retains saved overrides but stops applying them.
- Check the exact service and professional on the booking page. Do not infer availability from the saved number alone: shifts, closures and existing appointments also matter.
Feature availability depends on your plan and permissions.