Notifications

Appointment reminders and notifications

Notifications separates team alerts from customer WhatsApp reminders.

Where do you use Acomply?

Step by step

Open “Settings” from the sidebar.
Check the active location and open “Notifications”. “Appointment reminders” means customer WhatsApp reminders; owner email and professional/device alerts have separate controls.
You can disable the morning reminder while keeping the two-hour reminder. Enabling starts tomorrow in the business timezone; disabling stops unsent morning reminders. An 8 a.m. booking may still get the two-hour reminder at 6 a.m.
Each switch saves its change when clicked. Wait for confirmation and reopen the section to check it after an error. Changing a preference does not prove a particular message arrived.
For a missing reminder, identify the appointment, date and time in Help; check its status, plan and balance. A scheduled job or attempt marker does not prove delivery. Short-notice bookings may not receive the reminder.

Feature availability depends on your plan and permissions.